Mattress Online Delivery Options
Here you can find information on the following:
- Our delivery services (free to most areas!)
- Our delivery options
- Postcodes with restricted delivery
- What you can expect on the day of your delivery
Delivery overview
| Our standard free delivery areas | Delivery times may vary | We can’t deliver here |
|---|---|---|
| We offer our standard free delivery service across most of the UK: | Delivery lead times and costs may vary: | Unfortunately, our delivery teams cannot access these areas: |
| - England - Most of Scotland - Most of Wales | - Some areas of Scotland - Rural areas of Wales - Northern Ireland | - Republic of Ireland - Scottish Isles - Isle of Man - Isle of Wight - Isles of Scilly - Channel Islands - Anywhere outside the UK |
Delivery options
Here at Mattress Online, we offer four different types of delivery:
Free Next Day Delivery
Did you know that around 95% of mattress orders are available with completely free delivery!
If you order before 4pm Monday to Thursday and before 3pm on a Sunday, you can have your item(s) delivered the next day, free of charge.
This applies to most UK postcodes. To find out if your area has delivery restrictions, please read this section.
Weekend Delivery
You can choose to have your item(s) delivered on a weekend for an additional £17.50.
Premium Delivery
Once you have selected either ‘Free Next Day Delivery’ or ‘Weekend Delivery’, you can choose to have your item(s) delivered to a room of your choice. Premium Delivery costs an additional £20. This service is only available on mattresses and beds.
We may even add Premium Delivery to your order, free of charge, depending on the size or weight of your item(s)!
We're insured to carry your item(s) up to the third floor. However, if there's a service lift, we can usually deliver to other floors. Please get in touch for more information.
Unfortunately, our service doesn’t include unpacking your mattress for you or taking away any packaging.
Old Mattress Collection
When you purchase a mattress from us, we can also recycle your old mattress for you! This service costs £35.
When we deliver your new mattress, we will take your old one away and drop it off at a dedicated mattress recycling centre. You can find out more about our recycling service here.
Unfortunately, we can only recycle your old mattress if it is the same size or smaller than the one you have purchased. This is due to space and weight allocation in our delivery vans.
Postcodes with delivery restrictions
Wales
Due to their location, the following postcodes have delivery restrictions placed on them, meaning we can only deliver to you on certain days. Please allow additional time for delivery.
There is no additional charge for this delivery.
The following postcodes have delivery date restrictions:
- CA
- CA1-6
- CA10-11
- DG1-3
- DG4-16
- FK1-17
- KA1-26
- KA29-30
- KY
- LA
- LD
- LL
- LL35-36
- PA1-19
- SA
- SA19-48
- SA61-63
- SA64-65
- SA66-73
- SY17-20
- SY24
- TR1-20
- TR26-27
Our Customer Services team and delivery courier will be in touch with you to confirm your delivery date.
Scotland
Due to their location, the following postcodes have delivery restrictions placed on them. This means we may only be able to deliver to you on certain days. Please allow additional time for delivery.
A £40 delivery fee will be added to your order when you checkout with your purchase.
The following postcodes have a 3 working-day delivery time and a £40 delivery fee:
- AB
- DD1-7
- DD8-11
- FK18-21
- G84
- IV1 - 20
- IV30 - 36
- PH1-5
- PH6-29
The following postcodes may be subject to longer lead times due to our third party couriers and have a £40 delivery fee:
- IV21 - 26
- IV27
- IV28
- IV40
- PA21-38
- PH30-35
- PH36-39
- PH40
- PH41-44
- PH45-50
- KW1 - 14
Our Customer Services team and delivery courier will be in touch to confirm your delivery date.
You will be alerted of the additional £40 delivery charge at checkout.
Northern Ireland
Due to their location, the following postcodes have delivery restrictions placed on them, meaning we may only be able to deliver to you on certain days. Please allow additional time for delivery.
A £60 delivery fee will be added to your order when you checkout with your purchase.
The following postcodes have a 4 working-day delivery time and a £60 delivery fee:
- All BT postcodes
What happens on your delivery day
Here’s what you can expect on your delivery day:
- The evening before your delivery date, you will receive a 2-hour delivery time slot between 7am and 8pm.
- On the morning of your delivery, you will receive a phone call from your delivery team with an estimated arrival time.
- If you have selected mattress recycling, you will need to move your old mattress to your front door or to the main entrance of your building, ready for our team to collect.
- When your delivery team arrives, they will meet you at your front door or the main entrance to your building with the item(s).
- If you have selected ‘Premium Delivery’, our team will take the item(s) to your room of choice*.
- If you selected mattress recycling, we’ll load your old mattress onto our delivery van and take it away for recycling
- If you have selected mattress recycling and ‘Premium Delivery’, we can collect your old mattress from your room of choice when we deliver your new one
*We're insured to carry your item(s) up to the third floor. However, if there's a service lift, we can usually deliver to other floors. If you live above the third floor, please get in touch with our Customer Services team.
FAQs
Can I change my delivery day?
Yes, you can! Simply get in touch with our helpful Customer Services team.
Do you deliver on Bank Holidays
Yes, we deliver on all bank holidays except:
- Christmas Day (25th December)
- Boxing Day (26th December)
- New Year’s Day (1st January)
What if my item(s) are out of stock?
If your item is out of stock, you will find the delivery lead time on the product page.
Once your item is back in stock, our Customer Services team will get in touch with you to arrange a specific delivery date.
Will you group my deliveries into one?
For most deliveries, we will group your items into one delivery - but this is not always possible.
If your items have been split into separate deliveries, they will still be delivered on the same day, but at different times.
In the rare event that your items will not arrive on the same day, our team will contact you to make you aware of this.
What if I miss my delivery?
Don't worry - these things happen! We'll get in touch to arrange re-delivery.
Can you assemble my bed?
No, we do not offer a bed assembly service at the moment.
Who will deliver my order?
For deliveries local to Yorkshire, our Mattress Online team will deliver your order!
For deliveries further afield, we use the services of our three highly trusted couriers: Panther, DPD and APC Overnight.
Since 2015, our collaboration with Panther Logistics has been integral to meeting the growing demand for mattresses and beds across England, Scotland and Wales. As Mattress Online has expanded over the years, Panther's 20 years of expertise and professionalism in haulage have helped us to deliver mattresses straight to your door.
Specialising in the two-person delivery of furniture, Panther Logistics is our trusted partner for national distribution of mattresses, beds and bedding.
For smaller deliveries, we've also partnered with DPD's courier network, a premier delivery service in the UK. Their robust and fast delivery network ensures that your orders reach you as soon as possible!
We also have a partnership with APC Overnight for smaller deliveries, such as bedding and pillows. APC is the UK's largest independent delivery network and is committed to its excellent overnight delivery service and customer satisfaction.
Here at Mattress Online, we believe all three of our delivery partners share our values and are dedicated to ensuring you have the best and smoothest delivery experience possible.
Can I track my delivery?
Most of our deliveries are trackable. If your order has tracking available, you will be able to find this in your delivery email.
If you have further questions about how our delivery services work, or require additional assistance with your order or delivery, please do not hesitate to get in touch with our helpful Customer Services team.
